Delivery, with care.

From our showroom to your home, we want every part of your High Country experience to feel thoughtful and personal. Our delivery service brings that same care to the final step of placing, assembling, and preparing your new furnishings for you to enjoy.

From High Country to your home

We deliver to all 50 states. Our own trucks make regularly scheduled deliveries throughout North Carolina, South Carolina, Tennessee, and Georgia. For destinations beyond these states, we coordinate delivery through third-party delivery providers.

Preparing for your delivery

A little preparation helps us bring your furniture into your home safely and efficiently. Before your scheduled delivery, please:

• Confirm the fit. Measure your furniture’s intended location, along with doorways, hallways, stairways, and any tight turns along the delivery route.
• Clear the way. Keep the unloading area and the path into your home free of obstacles.
• Prepare your room. Remove existing furniture from the area where your new pieces will be placed.
• Arrange for an adult to be present. Someone 18 years or older must be available to accept delivery.
• Secure your pets. Keep pets in a separate area while our team is in your home.

What to expect

For deliveries made by the High Country team, our service includes:

• Advance notice. We will call 24 hours before delivery with a two-hour arrival window.
• Timely updates. If our arrival time changes, we will let you know promptly.
• Careful handling. Your furniture will be wrapped in protective blankets and transported with care.
• Thoughtful placement. We will place your furnishings in the room of your choice and complete the necessary setup and assembly.
• A clean finish. We will remove all packing materials before we leave.
• A personal walkthrough. We will explain how to operate and care for your new furniture.

For deliveries arranged through a third-party provider, we will confirm the scheduling process and service details with you in advance.

Making room for something new

Give your existing furnishings a new home while making space for your new pieces. You may request that items in acceptable condition be considered for High Country Consignment, (828) 926-4486 subject to review and approval.

For pieces with damage or wear that may still be suitable for donation, consider Habitat for Humanity or REACH of Haywood County. Please contact the organization directly to confirm its condition requirements and pickup availability. Donations may be tax-deductible.

We also offer pickup and disposal of old pieces for an additional charge. Please speak with our team before your scheduled delivery to arrange consignment pickup or disposal and confirm any applicable fees.

A little extra time, a place to keep it

Sometimes your furniture is ready before your home is. We offer three months of complimentary storage, beginning when the final item in your order arrives at High Country.

• If you need more time, extended storage is available for a fee of 3% of your total order value every 90 days after the complimentary period ends.
• Your order must be paid in full within one month of the final item’s arrival. All accrued storage fees must be paid before delivery.