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Terms of service

High Country Furniture & Design
Effective Date: 1/1/1996
Last Updated: 9/12/2026

Welcome to High Country Furniture & Design. These Terms and Conditions ("Terms") govern your use of our website, showrooms located in Waynesville, Downtown Waynesville, and Hendersonville, North Carolina, and any furniture, design, and consignment services we provide (together, the "Services"). By visiting our showrooms, placing an order, or using our website, you agree to these Terms.

If you do not agree to these Terms, please do not use our Services.

 

 

1. About High Country Furniture & Design

High Country Furniture & Design offers curated home furnishings, custom furniture, interior design services, and consignment furniture through our showrooms and online store. References to "we," "us," or "our" mean High Country Furniture & Design. References to "you" or "customer" mean the person or entity purchasing goods or services from us.

 

 

2. Products and Pricing

  • All prices are listed in U.S. dollars and are subject to change without notice until an order is confirmed.

  • We make every effort to display accurate colors, materials, and dimensions, but variations in fabric, wood grain, finish, and screen display may occur. Natural materials such as wood, leather, and stone are inherently variable, and slight differences from photos or showroom samples are not considered defects.

  • Availability of in-stock and showroom items is not guaranteed until an order is placed and confirmed.

 

 

3. Custom Furniture and Special Orders Policy

  • Special Orders are non-refundable. A store credit may be issued if canceled within 5 days of the date of purchase.

  • Invoices. Please go over all details with your salesperson and make sure that every item on your invoice is listed and correct, and that your address, phone number, and email are accurate. All styles and prices are entered in good faith by your High Country salesperson and are subject to correction upon invoicing. Please check your invoice for accuracy upon receipt.

  • Shipping dates on special orders are estimates only, based on production and availability at the time of your sale. Scheduled ship dates are reference guidelines and are subject to change due to back orders, labor shortages, and parts availability. Our vendors and shipping companies are experiencing unexpected delays in supplies that may affect your order. If we are notified of any delay or change affecting your estimated arrival, we will contact you by email with an updated ETA. If an item is out of stock or discontinued, we will notify you as soon as possible so you can make a new selection.

  • Invoices must be paid in full before we can schedule a delivery. Once your order is received at the warehouse, we will call to schedule your delivery, or to confirm we should hold your items in storage until you're ready.

  • Measure before you order. We cannot be responsible if an item you purchased does not fit your space. Please confirm sizes before placing an order, and make sure items will fit down stairs, through hallways, and through doors.

  • Samples. Manufacturer samples and photos are a representation of the product sold. Because of dye lot changes and natural variation in wood species, we cannot guarantee that samples will be an exact match to your piece.

 

 

4. Payment Terms

  • We accept the payment methods listed at checkout or in our showrooms.

  • Full payment is due prior to delivery unless other arrangements have been made in writing.

  • Returned payments or declined cards may delay production or delivery of your order.

  • Sales tax will be applied in accordance with North Carolina law.

 

 

5. Interior Design Services

For clients engaging our interior design services:

  • Design services may require a separate design agreement outlining scope, fees, and deliverables, which will be provided prior to the start of work.

  • Design consultation fees, if applicable, are disclosed before booking and are generally non-refundable once the consultation has taken place.

  • Product recommendations and design renderings are proprietary to High Country Furniture & Design and are provided for the client's personal use in connection with the project only.

  • Final purchasing decisions, budgets, and timelines are made collaboratively with the client, but we are not responsible for delays caused by third-party vendors, contractors, or shipping carriers.

 

 

6. Shipping and Delivery

  • We offer white-glove delivery and standard shipping options depending on the item and your location; available options will be presented at checkout or by your sales associate.

  • Delivery dates are estimates. We are not liable for delays caused by manufacturers, freight carriers, weather, or other circumstances beyond our reasonable control.

  • Please inspect all items at the time of delivery. Damage must be noted on the delivery receipt and reported to us within 24 hours to be eligible for repair, replacement, or claim with the carrier.

  • Someone 18 years or older must be present to accept delivery. Additional fees may apply for redelivery if no one is available at the scheduled time.

 

 

7. Return Policy

  • In-stock items: full money back if canceled within 24 hours of the date of purchase.

  • In-stock items canceled after 24 hours but within 5 days of the date of purchase may be issued a store credit.

  • Special order items cannot be canceled and are non-refundable, consistent with our Custom Furniture and Special Orders Policy above.

  • Consignment and one-of-a-kind items are final sale.

  • Your sales order must be paid in full before delivery can be scheduled.

 

 

8. Consignment (High Country Furniture Consignment)

For customers consigning furniture with us:

  • All consigned items are subject to review and approval by our team prior to acceptance.

  • Consignment terms, including commission percentage, pricing, and length of consignment period, will be outlined in a separate consignment agreement at intake.

  • We are not responsible for loss or damage to consigned items beyond what is outlined in the consignment agreement.

  • Unsold consigned items not retrieved by the end of the agreed consignment period may be donated or disposed of at our discretion, as specified in your consignment agreement.

 

 

9. Warranties

  • Furniture we sell may be covered by a manufacturer's warranty; terms vary by brand and will be provided upon request or at the time of sale.

  • We do not offer additional warranties beyond those provided by the manufacturer unless explicitly stated in writing.

  • Normal wear and tear, improper care, and damage from misuse are not covered.

 

 

10. Website Use and Intellectual Property

  • All content on our website, including photography, design renderings, copy, and the High Country Furniture & Design name and logo, is our property and may not be reproduced or used without written permission.

  • You may not use our website for any unlawful purpose or in a way that could damage, disable, or impair our site.

 

 

11. SMS and Email Communications

By providing your phone number or email address to High Country Furniture & Design, you may receive communications from us regarding your order, appointments, promotions, and other updates.

SMS/Text Messaging

  • Program description. By opting in to text messages (at checkout, in-store, or through a sign-up form), you consent to receive SMS messages from High Country Furniture & Design at the phone number provided. Messages may include order and delivery updates, appointment reminders and scheduling, customer service communications, and promotional offers about new arrivals, sales, and design events.

  • How you opt in. You opt in by submitting your phone number through our website forms, checkout process, or in-store sign-up, or by texting a designated keyword to our number, as applicable. The specific opt-in method is disclosed at the point of collection.

  • Message frequency may vary. Message and data rates may apply.

  • Consent to receive text messages is not a condition of any purchase.

  • Reply STOP at any time to opt out of text messages. Reply HELP, or contact us at Email: info@highcountry.com Phone: 828-926-1722, for assistance. We will honor opt-out requests promptly.

  • We do not share or sell mobile opt-in information or phone numbers with third parties or affiliates for their own marketing or promotional purposes. Information collected for text messaging is used solely by High Country Furniture & Design to communicate with you, consistent with our Privacy Policy.

  • Carriers (including T-Mobile, AT&T, Verizon, and others) are not liable for delayed or undelivered messages. This program is not supported by all carriers or handsets, and availability may vary.

Email

  • By providing your email address, you consent to receive emails from us, including order confirmations, shipping and delivery updates, appointment communications, and marketing content such as new arrivals, design inspiration, and promotions.

  • You may unsubscribe from marketing emails at any time using the unsubscribe link at the bottom of any email. Transactional emails related to an active order (confirmations, delivery updates, invoices) may continue even if you unsubscribe from marketing emails, as these are necessary to fulfill your order.

  • We do not sell or rent your email address to third parties for their own marketing purposes.

For more detail on how we collect, use, and protect your information, including your phone number and email address, please see our Privacy Policy.

 

 

12. Limitation of Liability

To the fullest extent permitted by law, High Country Furniture & Design is not liable for any indirect, incidental, or consequential damages arising from your purchase or use of our Services, including but not limited to delivery delays, third-party vendor issues, or product variations from photos or samples. Our total liability for any claim related to your order will not exceed the amount you paid for the item or service in question.

Nothing in these Terms limits any rights you may have under North Carolina consumer protection law that cannot be waived by contract.

 

 

13. Indemnification

You agree to indemnify and hold harmless High Country Furniture & Design, its owners, and employees from any claims, damages, or expenses arising from your misuse of our Services or violation of these Terms.

 

 

14. Governing Law

These Terms are governed by the laws of the State of North Carolina, without regard to conflict of law principles. Any disputes will be resolved in the state or federal courts located in Haywood County and Henderson County, North Carolina.

 

 

15. Changes to These Terms

We may update these Terms from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of our Services after changes are posted constitutes acceptance of the updated Terms.

 

 

16. Contact Us

If you have questions about these Terms, please reach out to us:

High Country Furniture & Design
Showrooms: Waynesville, Downtown Waynesville, and Hendersonville, NC
Email: info@highcountry.com
Phone: 828-926-1722
Website: highcountry.com