Returns and Special Orders Policy

Custom Furniture and Special Orders Policy

Special Orders are non-refundable. A store credit may be issued if canceled within 5 days of the date of purchase.
Invoices. Please go over all details with your salesperson and make sure that every item on your invoice is listed and correct, and that your address, phone number, and email are accurate. All styles and prices are entered in good faith by your High Country salesperson and are subject to correction upon invoicing.
Shipping dates on special orders are estimates only, based on production and availability at the time of your sale. Scheduled ship dates are reference guidelines and are subject to change due to back orders, labor shortages, and parts availability. If we are notified of any delay or change affecting your estimated arrival, we will contact you by email with an updated ETA.
Invoices must be paid in full before we can schedule a delivery. Once your order is received at the warehouse, we will call to schedule your delivery, or to confirm we should hold your items in storage until you're ready.
Measure before you order. We cannot be responsible if an item you purchased does not fit your space. Please confirm sizes before placing an order, and make sure items will fit down stairs, through hallways, and through doors.
Samples. Manufacturer samples and photos are a representation of the product sold. Because of dye lot changes and natural variation in wood species, we cannot guarantee that samples will be an exact match to your piece.

In-stock items: full money back if canceled within 24 hours of the date of purchase.
In-stock items canceled after 24 hours but within 5 days of the date of purchase may be issued a store credit.
Special order items cannot be canceled and are non-refundable, consistent with our Custom Furniture and Special Orders Policy above.
Consignment and one-of-a-kind items are final sale.
Your sales order must be paid in full before delivery can be scheduled.